Posts Tagged ‘Wet Shaving’
Personal Service. The Mom and Pop Shop lives on… Enchante, Austin TX
I have taken up the revered mens pastime of shaving with a “real” razor over the past few months. The Double Edge, or DE razor has been around for a loooong time, and gives me a better shave – closer, less razor burn, and more fun than what I’ve been doing for the last twenty or so years – using a Gillette Sensor in the shower.
As with any hobby or niche, you find that the internet is a vast wealth of information on about everything. I quickly realized this with traditional wet shaving, and with a process called “Method Shaving.” Method Shaving is basically a pattern of shaving that is supported by a series of unique products that, bottom line, will give you the closest, most comfortable shave of your life. Seriously. I won’t get more in to it here, but will give you this link if you want to learn more: Clickety.
Charles Roberts, the man who created the Method Shaving system (or the RMWS, Robert’s Method of Wet Shaving) and the Hydrolast products is passionate about his craft and his business. Charles is a paramount example of how true passion about one’s work contributes exponentially to exceptional service. He and his wife Jean own Enchante, a store devoted to Mens wet shaving, Womens fine fragrances, candles, and other related items.
My experience with Charles starts with my wonderful wife and kids wanting to get me a new badger hair shaving brush for Christmas. This was an incredibly thoughtful gift, and quality badger brushes are not cheap, and are also somewhat difficult to find. They searched high and low – really low, in some cases, as often, men’s wet shaving supplies are in Pipe, Smoke and Cigar shops… places we do not usually support or visit. They were unsuccessful in their quest for a fine badger brush, until my eldest son came to the realization that Charles Roberts’ shop, Enchante, was actually here in Austin where we live. They decided to take me down there – a sort of pilgrimage to meet the man behind the Method…
My wife called the store one Saturday to see if it was open, as Weekend hours were off-and-on. There was no answer. She was going to try again, when a few minutes after her initial call, the phone rang. I didn’t know it at the time, but that was Charles calling back to let her know they were open, and there. How’s that for personal service?
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Tags: Charles Roberts, customer service, Enchante, RMWS, Wet Shaving