Posts Tagged ‘Viral Customer Service’
More reason to differentiate yourself with your service…
A friend sent this article to me yesterday. Some interesting and ominous tones here. The thing that really struck me was in the responses… The impact of an article like this on the Companies mentioned and their employees could be devastating.
So why post it here? Because service differentiation is a core factor in surviving this recession, in my opinion. Culturing a passion and contagious attitude of serving customers is a behaviour, not a cost. Make a plan. Infect key people at all levels, and empower them to infect others with the Service Virus.
Here is the article: 15 Companies that might not survive 2009.
Tags: Recession, Viral Customer Service