Posts Tagged ‘honesty’
Caliber Collision, Hwy 620, Austin TX
After a major hail storm ripped up my little car, I had to file the first claim in some time longer than a decade with my current insurance carrier. The interaction with them is another post that could be titled “Service Recovery.” They gave me a list of “Preferred” repair shops, and my car has been gone for two weeks tomorrow… Which brings me to my first point.
Honesty in time and date estimations with customers is not an option. When you tell a customer a time or date, you’d better either get the job or task done before that date or at the very least let the customer know the status and when they can expect the work or service to be done. Read the rest of this entry »
Tags: auto body repair, honesty, poor service, service, timeliness