Posts Tagged ‘customer’
Some tenets of a Service Culture
If I collect these momentary brain dumps in to lists of Service Tenets, who knows, maybe someday I’ll have a good list. Here are two to start.
Service Culture Tenet: Everyone serves each other first.
I started my professional career as a training manager for Wal-Mart logistics. Back in those days, Sam’s philosophies were still very much alive and well. My job was to train new supervisors and managers in the distribution centers, and whatever else, of course. There are a few memories I have of that job that have helped shape my philosophy of service interactions. The interesting part and point of this post is that those experiences were provided me by the leadership of the Company at the time.
I don’t remember how or why I ended up there, but a group of fellow training managers and I were at Sam and Helen Walton’s modest home in Bentonville for some sort of event. Read the rest of this entry »