Archive for September, 2007
A letter to Barnes and Noble
This was really the impetus of this website, so it is included here for posterity.
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Sent: Thursday, August 30, 2007 8:44 AM
To: Barnes & Noble Customer Service (Retail)
This morning, my 6 year old son woke up, grabbed his completed form for the Summer Reading program, and excitedly asked me to hurry and get ready to take him to the store get his free book.
When we arrived at the customer service desk, he proudly presented his form and I asked the lady if this is where we were to turn these in. Without so much as looking at it, she took the paper, shoved it under the counter and handed him a piece of paper, telling him it was a coupon and he was to get a book and take it to the front counter. The fact that she did not look at his completed reading list was only worsened by the fact that she did not speak to him or even muster a “good job.” Read the rest of this entry »